Infra Monitoring

Infrastructure Monitoring Creates Opportunities to Protectively Identify Security risks and Mitigate operational issues before they negatively impact customers.

ITIL Management
Request Fulfillment
Incident Management
Change Management
Problem Management
Handling Change Requests
Stakeholder Communications
Infra Monitoring
Level 0 - L1 Support
24x7 Infra Monitoring
Alert Processing
Logging Tickets
Incident Governance
Coordination with L2 team
Tools / Platforms
Solarwind, HPOM,Nagios
ITSM Tools
AS400
Windows
AWS & Azure
Applications<br)
  • Security monitoring: Monitoring for security threats, including intrusion attempts, malware infections, and unauthorized access attempts.

  • Log monitoring: Monitoring system logs for errors, warnings, and other issues that may indicate a problem with the IT infrastructure.

  • Cloud monitoring: Monitoring the performance and availability of cloud-based systems, including virtual machines, storage, and applications hosted in the cloud.

  • Alerting and notification: Setting up alerts and notifications to notify IT staff of potential issues or outages in the IT infrastructure.

  • Network monitoring: Monitoring network traffic, bandwidth usage, and network devices such as switches, routers, firewalls, and load balancers to ensure they are operating efficiently and securely.

  • Server monitoring: Monitoring the performance and availability of servers, including CPU usage, memory usage, disk space, and server uptime.

  • Application monitoring: Monitoring the performance and availability of applications, including response times, errors, and resource usage.

  • Database monitoring: Monitoring the performance and availability of databases, including query response times, resource usage, and database health.