Service Desk

Service Desk is the primary point of communication between customers and Organization. We manages tickets, tasks, and communication to provide a great customer experience efficiently.

Application Support
Application Support
# Level 1
1.Logging & Handling tickets
2.Ticket Assignment
3.SOP based First Time Fix
4.App Password Reset
5.Supplier Management

# Technology Landscape
1.ITSM Tools
3.Azure & AWS
IT Operations
IT Operations
# Level 1
1. Mailbox Monitoring
2. System Health Checks
3. Endpoint & Incident Queue
4. Event Analysis
5. Troubleshooting
6. Ticket Resolution

# Technology Landscape
1. SolarWinds
2. HP Operation Manager
3. HO Open View
4. Dynatrace
5. Zabbix